Our team hosted a workshop session entitled “the Art of Observability.” The objective of our workshop was to illuminate how users of Splunk platforms can create new paradigms for observing systems health in an effort to minimize downtime costs through compressed mean times to identification and resolution of issues.
Arguably, the financial and customer-oriented impacts of unplanned downtime are well documented. The recent AWS outage on October 20 was a stark reminder of organizations’ dependencies on critical systems and the financial impacts when these systems are not available.
While watching football last weekend, it occurred to me that the most “expensive” costs of unplanned downtime are not related to dollars lost, brand damage, or even losing customers. The most expensive costs are those that impact teams of people that keep critical networks and systems humming along.
Football is a true team sport. From the quarterback all the way through to a junior team manager, the best football teams emphasize team play throughout the entirety of the organization. Those organizations in football that literally get everyone on the same page are the most successful.
From my perspective, so it goes for companies and organizations that depend on critical systems for their success. Unless all players in a company on “on the same page” regarding the health and security of critical systems, it is tough for those organizations to win in their pursuits. In business, if all the players in a collective team are not aligned, things get real tough for organizational health when there is unplanned downtime. It is the negative impacts of organizations – the people we depend on – that is the most expensive cost when systems are down unexpectedly.
In our workshop, we shared a powerful way for all players in an organization to align. The Splunk platform makes this possible, and our team has the proven playbook on the “art” of how to make this happen.
Check out the webinar below if you missed it.
